We're joined by Chris Longo, Director of Customer Success at Varicent. Varicent is the industry leader in Sales Performance, Sales Planning and Incentive Compensation Management software. Chris leads a team of Enterprise Customer Success Managers (CSM) and he shares the attributes he looks for that indicate a person will be a GREAT CSM. You also need to hear how Chris trains his team to improve in an area CSMs need the most development!
Chris's Revenue Rules:
- For customer success managers, background matters more than experience does.
- Conversations with customers is what makes the magic happen
Connect with Chris on LinkedIn: https://www.linkedin.com/in/chrislongovaricent/
Where you can listen: