The Revenue Hustle

Attributes of a GREAT Customer Success Manager- The Revenue Hustle #17 - Chris Longo

June 29, 2022

We're joined by Chris Longo, Director of Customer Success at Varicent. Varicent is the industry leader in Sales Performance, Sales Planning and Incentive Compensation Management software. Chris leads a team of Enterprise Customer Success Managers (CSM) and he shares the attributes he looks for that indicate a person will be a GREAT CSM.  You also need to hear how Chris trains his team to improve in an area CSMs need the most development!


Chris's Revenue Rules:

  1. For customer success managers, background matters more than experience does.
  2. Conversations with customers is what makes the magic happen


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