The Revenue Hustle

Net Revenue Retention Is the New North Star - The Revenue Hustle #18 - Michael Maday

August 24, 2022

We’re joined by Michael Maday, Senior Director of Customer Success at Gainsight. Michael has 15 years of expertise in Customer Experience and Success and has played an active role in defining how Customer Success operates at Gainsight, the leader in Customer Success! If you are interested in growing existing customers than this is the episode for you!


Michael's Revenue Rules:

  1. Net Revenue Retention is the new north star for al customer facing teams
  2. Structure your organization to maximize growth


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