The Revenue Hustle

The Value of CS Ops - The Revenue Hustle #20 - Jeff Heckler

September 13, 2022

We're joined by Jeff Heckler, Director of Customer Success at MarketSource, Inc. Jeff has over 20 years of leading Customer Success, Professional Services, and customer-facing revenue teams. Jeff is passionate about CS and sharing his insights and expertise has made him a must-follow in the CS community. 


Jeff's Revenue Rules:

  1. Define Customer Success Operations as early as possible
  2. Can't scale CS teams without pooled CSMs


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